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Replacement or return of products due to a change of mind is not allowed. Only defective products can be replaced or returned. If the product is deemed defective, kindly send an email to CONCEPSTORE at customercare.concepstore@cic.ph and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
Returns or refunds will only be allowed if the product is proven to be: defective, the wrong size, the wrong item, missing accessories, or damaged.
Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable.
For approved refunds without the actual product, refund payment to the customer shall be made within 30 days from approval.
For refund requests with the actual product, CONCEPSTORE will notify you of the status of the refund within a reasonable time after the product has been pulled out for inspection.
