Shipping policy

Order Fulfilment

4.1 You acknowledge and agree that CONCEPSTORE’s logistic provider, will be utilized in order to fulfil the delivery.

4.2 Delivery coverage of the products will be limited to specific areas of Greater Metro Manila and selected areas in CALABARZON. Specific covered cities are listed as follows: Batangas, Caloocan, Cavite, Laguna, Las Pinas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Paranaque, Pasay, Pasig, Pateros, Quezon City, Rizal, San Juan, Taguig and Valenzuela.

4.3 Delivery rates may vary, depending on the area of delivery point. Shipping fee will also be presented on a separate line upon check out.

4.4 Delivery will take place within 24 hours upon payment confirmation. Shipment will be made in the Shipping Address as indicated by the buyer. You agree that in the event you make changes in the product or shipping details, which changes result in additional charges, then such additional charges shall be for your account.

4.5 We only allow cancellation within 24 hours upon order. Otherwise, we will process your order accordingly. Order cancellation will not be allowed once we have already processed your orders. This is to prevent any delays in shipment and fraud transaction.

4.6 Buyer will be responsible for all costs incurred to ship the products as well as the outbound cost of any misdelivery [meaning any Purchase which cannot be successfully executed because (a) the delivery address reported is not correct; (b) you are not reachable after various attempts –the number of delivery attempts will be defined by CONCEPSTORE; or (c) you refuse and cancel the Purchase when the product is delivered to the address specified on the order] or return of products, including cost of freight and transit insurance. Any costs assessed against or incurred by CONCEPSTORE in relation to shipping will be on your account.